In the app
- Open Hoop Experts and go to the Settings tab.
- Choose Delete account.
- Confirm. You are signed out and the account is deleted straight away.
By email
If you can't use the app, email support@hoopexperts.com from the email address of the Google or Apple account you sign in with, and include your username. We confirm and delete the account within 30 days.
What is deleted
- Your sign-in (the link to your Google or Apple account and your email address).
- Your username, display name and country. Your profile is replaced by "Deleted player".
- Your friends list and friend requests.
What is kept
- Past matches stay in your opponents' history, with you shown as "Deleted player". They are no longer linked to anything that identifies you.
- Anonymous answer statistics per question (how often it was answered right), which we use to keep difficulty fair.
- Server logs are kept for up to 30 days and database backups for up to 14 days, after which they are deleted automatically.
A guest profile exists only on your device and our server; deleting the app removes the device side. To remove the server side as well, delete the account in Settings before uninstalling.
More detail is in the privacy policy.