Email: support@hoopexperts.com
Include your username (Profile tab) and, for a question, its wording or a screenshot. We usually reply within a few days.
Questions and answers
How do I play?
The How to play page has the full rules, including how every kind of question is scored.
Why can't I play other people as a guest?
Matches against people, friends and ratings need an account, so we know who you are playing. Tap any of the locked ways to play and sign in with Google or Apple; whatever you did as a guest comes with you.
How do I change my username or display name?
Open the Profile tab and choose Edit profile. Usernames are unique; if yours is taken, try another.
How do I add a friend?
In the Friends tab, search for their username and send a request. Once they accept, you can see when they're online and challenge them.
My rating didn't change after a game.
Only ranked games (Find an opponent) change ratings. Quick matches, games with friends and games against the bot don't.
I lost connection during a match.
You have 20 seconds to reconnect and carry on. After that the match counts as a forfeit. A steady Wi-Fi or mobile connection helps.
I think an answer is wrong.
Email us the question and the answer you expected. Every question is checked against sources before it goes live, but mistakes happen, and some answers change over time. We review every report and fix or remove the question.
Can I turn off sounds or vibration?
Yes, in the Settings tab: sound effects, the ticking clock, vibration, reduced motion and keeping the screen awake.
How do I delete my account?
In the app: Settings, then Delete account. You can also ask us by email. See Delete your account for what is removed.
Report a player
If a username is offensive or someone is cheating, email us their username and what happened. We can rename or remove accounts that break the terms of service.